Our Quality Measures
The Orthopedic and Spine Institute is consistently ranked among the Top 1% in patient satisfaction among orthopedic and spine surgery programs across the United States. That is why our patients consider NWH the best hospital for orthopedic surgery.
To determine this, we utilize a third party to measure patient satisfaction scores by sending surveys to patients after their discharge. These surveys obtain their opinions on the care they received during their stay at Northern Westchester Hospital. These surveys measure patient satisfaction across several areas, some of which include:
- Pain management
- Physician and nurse communications
- Discharge instructions
- Overall care provided
Patient satisfaction research is conducted by Press Ganey, a nationally a recognized leader in healthcare performance improvement. Press Ganey works with more than 10,000 healthcare organizations nationwide, to improve clinical and business outcomes.
For more information about why patients consider NWH the best hospital for orthopedic surgery please visit our patient video testimonial page or call 914.666.1200.